1. Overview & Free Trial Recommendation
At Strong8k IPTV (https://strong8kiptv.ca/), customer satisfaction is our top priority. Because IPTV is a digital intangible good with immediate activation, we strongly encourage all prospective buyers to request our Free Trial before ordering extended 3, 6, or 12-month subscriptions.
Testing our lines in advance verifies channel compatibility, internet speed matching, and device performance in your specific household.
2. 7-Day Money-Back Guarantee Conditions
We offer a 7-Day Refund Policy under specific technical criteria. You qualify for a partial or full refund if:
- Unresolvable Server Failure: Our technical team is unable to provide working M3U/Xtream credentials or cannot resolve ongoing server-side errors within 48 hours of your report.
- Duplicate Charges: You were inadvertently billed more than once for the same subscription order.
- Non-Delivery of Service: You completed your payment and did not receive your activation details within 12 hours after contacting support.
3. Non-Refundable Circumstances
Refunds will not be granted under the following circumstances:
- Insufficient Local Internet Speed: Freezing or buffering caused by local bandwidth below our minimum requirements (less than 25-35 Mbps for 4K streams) or unstable Wi-Fi connections.
- Customer Device Incompatibility: Failure caused by unsupported third-party hardware or refusal to follow our step-by-step setup guides.
- Channel Lineup Adjustments: Periodic temporary removal or maintenance of individual channels or VOD titles, as server bouquets undergo regular rotation.
- Accidental Orders after 7 Days: Refund requests submitted after 7 calendar days from the original transaction date.
4. Technical Support First Protocol
Before requesting a refund, you must contact our 24/7 technical team via WhatsApp or email. Over 95% of playback issues are solved within minutes by:
- Switching between TS (MPEG-TS) and HLS stream formats in your app settings.
- Changing the hardware video decoder (Hardware vs. Software acceleration).
- Re-syncing your Electronic Program Guide (EPG) or clearing app cache.
5. How to Request a Refund
To initiate a formal refund review, submit your request within 7 days of purchase:
- Send an email to support@strong8kiptv.ca or message our official WhatsApp concierge.
- Include your Order / Transaction ID, your assigned username, and a concise explanation of the technical issue encountered.
Approved refunds are processed back to the original payment method within 3 to 7 business days, depending on your banking provider.
